Frequently Asked Questions

We proudly serve the greater Seattle metropolitan area, including Bellevue, Kirkland, Redmond, Bothell, Lynnwood, and surrounding communities. If you're unsure whether we service your area, please contact us and we'll be happy to let you know.

Yes! Sparkle Clean is fully licensed, bonded, and insured. We carry comprehensive liability insurance and workers' compensation coverage to protect both our clients and our team members.

No, you don't need to be home. Many of our clients provide us with a key, door code, or lockbox access. We treat your home with the utmost respect and security. However, you're always welcome to be present if you prefer.

You can schedule a cleaning by filling out our online quote form, calling us at (555) 123-4567, or sending us an email. We'll confirm your appointment within 24 hours and send you a reminder before your scheduled cleaning.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and electronic payments. Payment is due upon completion of service. For recurring clients, we can set up automatic billing for convenience.

Our pricing is based on the size of your home (bedrooms and bathrooms), the type of cleaning service, and any additional services requested. A standard recurring cleaning for a 3-bedroom, 2-bathroom home typically starts around $150-180. Contact us for a free, personalized quote.

A standard (recurring) cleaning covers all the essentials: dusting, vacuuming, mopping, bathroom sanitization, and kitchen cleaning. A deep cleaning is more intensive and includes detailed attention to areas like inside the oven, inside the refrigerator, baseboards, window sills, light fixtures, and more. We recommend a deep cleaning for first-time clients.

Yes! We offer weekly, bi-weekly, and monthly recurring cleaning plans. Recurring clients enjoy priority scheduling, consistent pricing, and often the same cleaning team each visit so they become familiar with your home and preferences.

Our move-in/move-out cleaning is our most comprehensive service. It includes everything in a deep clean plus interior cabinet cleaning, interior window cleaning, inside appliances, and detailed attention to ensure the home is spotless for the next occupant or for you to move in.

Absolutely! We specialize in vacation rental turnovers with quick turnaround times. We can coordinate with your booking schedule, restock essentials, and ensure your property is guest-ready. We understand the importance of 5-star cleanliness reviews.

Yes! We're happy to accommodate special requests. Whether you need us to focus on specific areas, skip certain rooms, or add extra services like interior windows or organizing, just let us know and we'll adjust accordingly.

Yes, we bring all necessary supplies and professional-grade equipment. Our standard products are eco-friendly and effective. If you have specific products you'd like us to use or need us to avoid certain ingredients due to allergies, please let us know.

Yes! We use eco-friendly, non-toxic cleaning products that are safe for your family and pets. If you have specific concerns or sensitivities, we can discuss alternative products that meet your needs.

We do our best to send the same team to your home for recurring services. Consistency helps our cleaners learn your preferences and become more efficient. However, due to scheduling or availability, there may occasionally be a different team member.

Absolutely. Every member of our team undergoes a thorough background check and reference verification before they're hired. We only employ trustworthy, reliable individuals who meet our high standards.

All of our team leads speak English and can communicate effectively with our clients. Many of our team members are bilingual. Clear communication is important to us to ensure we meet your expectations.

Your satisfaction is our priority. If you're not completely happy with any aspect of our cleaning, contact us within 24 hours and we'll return to re-clean the area at no additional charge. We stand behind our work 100%.

We understand that plans change. We ask for at least 24 hours notice for cancellations or rescheduling. Cancellations with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the scheduled service.

While our team is extremely careful, accidents can happen. If anything is damaged during a cleaning, please notify us immediately. We are fully insured and will work with you to repair or replace the item promptly.

If we arrive for a scheduled cleaning and cannot access your home (no one home, code doesn't work, key not available), a lockout fee may apply. Please ensure we have up-to-date access information before your appointment.

We love pets! Please let us know if you have pets so our team can be prepared. We ask that you secure aggressive or overly anxious pets during our visit for everyone's safety. Our team is trained to work around pets and will ensure doors remain closed.

Yes! New customers receive 15% off their first cleaning service. It's our way of saying thank you for giving us the opportunity to earn your business. Mention this offer when requesting your quote.

You don't need to clean, but we do ask that you tidy up clutter like toys, clothes, and dishes. The less time we spend picking up items, the more time we can dedicate to actual cleaning. This helps us provide you with the best possible results.

Cleaning times vary based on the size of your home, its current condition, and the type of service. A standard cleaning for a 3-bedroom home typically takes 2-3 hours. Deep cleanings and move-in/out services take longer. We'll provide an estimate when you book.

Pick up clutter, secure valuables, put away any items you don't want touched, secure pets if needed, and ensure we have clear access to your home. If there are any areas you want us to focus on or avoid, please let us know in advance.