We want to be flexible with you, and we ask that you be fair with the team that holds your slot. Here's how we handle changes and cancellations.
1. Reschedule or cancel before service
- Rescheduling is always free — need a different day? Just ask, any time. We'll offer the next open slot.
- Cancel or skip with 48 hours' notice or more — free, and anything you paid for the visit is refunded in full.
- Cancel or skip with less than 48 hours' notice — a $50 late-cancellation fee applies, and the rest of anything you paid is refunded. This includes same-day cancellations, no-shows, and visits where our team arrives and can't get in.
2. How to cancel or reschedule
The fastest way is to call or text us at (206) 300-5365, or email [email protected]. Replying to your booking confirmation email also works. Clients with an account can also ask to move a visit there any time, or to skip it up to 48 hours before it. We'll confirm receipt within one business day.
3. If you've already paid
- 48 hours or more before the visit (or whenever we cancel): anything you paid for that visit by card, including an automatic day-before charge, is refunded in full, automatically, to the card you paid with. A prepayment made with your quote moves to your next scheduled visit instead, when there is one.
- Less than 48 hours before the visit: the office keeps the $50 late-cancellation fee and refunds the rest to your original payment method.
Card refunds typically arrive within 5–10 business days. Payments made in cash or by check are credited to your account, or refunded by Zelle or check. Account credit comes off your next cleaning or invoice automatically.
4. Recurring services
For weekly, bi-weekly, or monthly recurring clients:
- You can pause your recurring schedule, or turn off automatic charges, at any time with at least 48 hours' notice before the next visit — no fee.
- A recurring visit cancelled with less than 48 hours' notice has the $50 late-cancellation fee, like any other visit.
- Frequent same-week cancellations may move your account from a recurring rate back to one-time pricing.
5. We're reasonable
Genuine emergencies (illness, family loss, unsafe weather) don't trigger fees. Just let us know. We'd rather take care of you than nickel-and-dime you over a bad day.
6. When we cancel
If we have to reschedule due to staffing, weather, or equipment issues, we'll give you as much notice as possible and the next available slot. No fees apply when the cancellation is on our side, and we may credit a percentage of the affected service for material disruption.
7. Changes to this policy
We may update this policy. Material changes will be communicated by email to active recurring clients before they take effect.
8. Contact
Questions about a specific appointment?
Janicat Cleaning Service LLC
Email: [email protected]
Phone: (206) 300-5365