Terms of Service — Janicat Cleaning

These Terms govern your use of the Janicat Cleaning Service LLC website and cleaning services. By submitting a quote request or booking, you agree to these Terms.

1. Services

Janicat Cleaning Service LLC provides residential and commercial cleaning services in greater Seattle and the Eastside. The exact scope of work for each cleaning is defined in writing in the booking details and quote, or during a walkthrough for commercial and special jobs.

2. Booking confirmation

Sending a quote or booking request does not reserve a date and time. Your appointment is booked once you finish the pay step and we confirm it by email or text.

Deep cleanings and move-in / move-out cleanings need a 50% deposit to book. We charge the rest to the same card after the visit. You can also pay in full when you book.
All other cleanings need a saved card to book. You can pay in full by card then, or save a card and pay on the day by cash, check, Venmo or Zelle. Saving the card charges nothing.
Refunds follow our Cancellation Policy.

3. Estimates and price changes

Our prices are estimates based on what you tell us when you book: size, bedrooms, bathrooms, the type of cleaning, frequency and add-ons. The final price is confirmed in writing before the service. If the condition or size of the home needs much more time than estimated, we will contact you before doing the extra work. If we can't reach you, the team may leave, and the $50 late-cancellation fee in our Cancellation Policy applies.

We may review your price if your schedule, the size of your home, the number of occupants or the home itself changes (for example after a renovation). Prices may also go up once a year by no more than 8%. We will tell you before any change.

4. Discounts and promotions

One code (a coupon or a referral code) may be used per booking or invoice; codes can't be combined. A second code waits until the first one has been used or removed. Discounts have no cash value and can't be exchanged or carried over.

5. Recurring service

Your first visit is billed at the initial cleaning price; the recurring price starts from the second visit. Recurring discounts for residential service are 20% for weekly, 15% for every two weeks and 10% for monthly service, off the regular price, starting from the second visit. Commercial plans are priced individually.

6. Arrival window

We give you an arrival window rather than an exact time, because traffic and earlier jobs can run long. Our team will text you when they are on the way.

7. Payment

We accept credit and debit cards and bank payments online, plus cash, check, Venmo, and Zelle for clients who prefer offline payment.

Deep and move cleanings: a 50% deposit when you book, and the rest charged to the same card after the visit. If that charge doesn't go through, we send you a secure link to pay the rest, or you can pay it by cash or check.
Other cleanings: a saved card to book. If you pay on the day, we charge the card only if you don't pay, or for a fee under the Cancellation Policy.
Refunds of a deposit or any other payment follow the Cancellation Policy.
Online payments are processed and stored by our payment processor. We do not see or store full card numbers.
Offline payments are due on the day of service unless otherwise agreed in writing.
Recurring services are billed per visit or, for business clients, by weekly invoice, as agreed with you. Saved cards and automatic charges are covered in the next section.
Sales tax is added where Washington law requires it.

8. Saved cards and automatic charges

When you pay by card, our payment processor saves the card so we can charge it for that booking, including any fees under our Cancellation Policy. We never see or store the full card number.

One-time bookings: the card is used for that booking only (for a deep or move cleaning, that includes the rest after the deposit, charged after the visit). We don't charge it automatically for anything else.
Automatic charges for recurring visits happen only if you allow them, by ticking the box for it when you pay or in your account. We then charge the saved card the day before each scheduled cleaning, for that visit's price, plus any fees under the Cancellation Policy. Before each charge you get a reminder saying which card and how much, and a receipt after.
Business clients billed weekly get the week's invoice at the start of that week, in advance, with a secure pay link. It is due within the days shown on the invoice. A visit we cancel is credited on a later invoice.
How to stop automatic charges: use your account (Account → Turn off automatic charges), call or text (206) 300-5365, or email [email protected], at least 48 hours before a visit. It takes effect right away for visits not yet charged. A charge for a visit called off 48 hours or more ahead is refunded in full automatically.

9. Cancellation and rescheduling

Rescheduling is always free. Cancel or skip at least 48 hours before your visit: free, with a full refund. With less notice (including same-day cancellations and lockouts), a $50 late-cancellation fee applies and the rest is refunded. See our Cancellation Policy for details.

10. Our team

Every Janicat cleaner passes a background check and a drug test before working in a client's home.

You agree not to hire any of our cleaners directly, or through another company, while you are our client and for 12 months after your last cleaning with us.

11. Tips

Tips are optional, never expected, and always appreciated. You can give a tip in cash to your cleaner; it goes in full to the cleaners who did the work.

12. Preparing for your cleaning

Please pick up clothes, toys and clutter from floors, counters and tables so we can spend our time cleaning. If you'd like us to tidy as well, tell us in advance and we'll adjust the price.
Move fragile or valuable items, and anything over about 35 pounds, before we arrive. For safety our team won't climb higher than a step stool or move heavy furniture.
We bring our own supplies and equipment. Tell us about any allergies, scent or eco-friendly preferences and we'll do our best to accommodate them. If you ask us to use your own products or equipment, we aren't responsible for damage they cause.

13. Parking

Please make sure our team has somewhere to park close to your home. If there's no free parking, the cost of paid parking (meter or garage) will be added to your total. If no parking is available at all and the team can't do the cleaning, the visit counts as a late cancellation and the $50 fee in our Cancellation Policy applies.

14. Pets

Please keep pets secured in a room or crate we don't need to clean, or let us know about them in advance. If a pet is aggressive or anxious and the team can't work safely, they may leave, and the $50 late-cancellation fee in our Cancellation Policy applies.

15. Access, keys and alarms

Make sure we can get in at the start of your arrival window: someone home, a lockbox, a key, or a door code. If the team can't get in and no one answers within 15 minutes, the visit counts as a lockout and the fee in our Cancellation Policy applies.
Turn off your alarm or give us the code, and tell us before a visit if the code changes. A false alarm or lockout caused by a changed code is charged the same way.
Access codes you share with us are stored encrypted. We aren't responsible for loss or damage if a door is left unlocked or a key is left unsecured by you.

16. Customer responsibilities

Provide accurate property information and access instructions.
Secure pets and valuables before our team arrives. We are not responsible for items left in plain view that are damaged or lost without our knowledge.
Inform us in advance of biohazards (bodily fluids, hoarding conditions, mold infestations) — these require specialized services we may not offer.
Pay invoices on the agreed schedule. Late payments may incur fees as set out in your service agreement.

17. Refunds and satisfaction guarantee

If something isn't right, call or text us at (206) 300-5365 within 24 hours of the cleaning. We will return at no additional cost to address the specific issue. If a return visit isn't feasible, we may issue a partial or full refund at our discretion.

Refunds for online payments are issued back to the original payment method, typically arriving within 5–10 business days. Payments made in cash or by check are credited to your account, or refunded by Zelle or check. Account credit comes off your next cleaning or invoice automatically (Zelle and Venmo payments are treated the same way).

18. Property damage

Janicat Cleaning Service LLC is licensed, bonded, and insured in Washington State. If our team causes damage to your property, call or text us within 24 hours of the cleaning. We will document the damage, file an insurance claim if applicable, and work with you to remediate. Pre-existing damage, normal wear and tear, and items broken due to defect are not our responsibility.

19. Items we will not clean

For health and safety reasons, our standard residential and commercial cleaning does not include:

Bodily fluids, blood, feces, or vomit (biohazard).
Animal waste, including litter boxes (we can empty them).
Heavy mold or pest infestations (requires specialty remediation).
Items above safe ladder height or requiring specialized lift equipment.
Hazardous materials, sharps, or unsecured firearms.

20. Our right to refuse or stop service

We may refuse or stop a cleaning if conditions are unsafe or unsanitary, if there are weapons or threatening behavior, if water or power is off, if the home is far more cluttered than described, or if the property is outside our service area. If the team has to stop for one of these reasons, the $50 late-cancellation fee in our Cancellation Policy applies.

21. Holidays and weather

We don't clean on New Year's Day, Independence Day, Thanksgiving or Christmas Day. If snow, ice or a storm makes driving unsafe, we may reschedule your visit; there is no fee when we reschedule for weather.

22. Photography

Our team may photograph the areas we clean, before and after, for quality control, training and resolving questions. Photos are stored privately, visible only to Janicat staff and to you in your account, and deleted after about 12 months. We will never use photos of your home in advertising or online without your separate written consent.

23. Text messages

Janicat Cleaning texts are about your service: quote follow-ups, visit reminders, crew-arrival notices, booking and payment notices, and sign-in codes. You only receive them if you agree. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help, or call (206) 300-5365. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy.

24. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to these Terms or the services is limited to the amount you paid for the specific service that gave rise to the claim. We are not liable for indirect, incidental, special, or consequential damages.

25. Governing law

These Terms are governed by the laws of Washington State, without regard to its conflict of laws principles. Any dispute will be brought in the courts of King County, Washington.

26. Changes

Any changes we make to these Terms will be posted on this page, with a new “Last updated” date, and when appropriate we will tell active clients by email. Please check this page regularly to stay up to date. If you keep using our website or services after a change, you accept the updated Terms.

27. Contact

Questions about these Terms?
Janicat Cleaning Service LLC
Seattle, Washington
Email: [email protected]
Phone: (206) 300-5365