Privacy Policy — Janicat Cleaning

Janicat Cleaning Service LLC (“we”, “us”, “our”) respects your privacy. This policy explains what we collect, how we use it, who we share it with, and the choices you have.

1. Information we collect

When you use this website or request a quote we may collect:

Contact details — name, email address, phone number that you provide on the inquiry form or booking page.
Property details — address, ZIP code, number of bedrooms and bathrooms, preferred service date and frequency, and any notes you share about pets, access, or priorities.
Payment details — for online payments, our payment processor collects your card information directly. We never see or store your full card number; we only receive a payment confirmation and the last 4 digits for our records.
Job photos — before and after photos our team takes of the areas we clean, saved with the time and the team member who took them (see section 6 for how long we keep them).
Message history — a record of the emails and texts we send you and the texts you send to our number, so we can answer questions and never send the same reminder twice.
Consent records — when and how you agreed to texts or to automatic card charges, the wording you agreed to, and the IP address and browser it came from.
Technical data — IP address, browser type, referring URL, and pages visited. We use this to keep the site secure, prevent fraud and spam, and limit abuse.

2. How we use it

To respond to your inquiry and prepare a quote.
To schedule, perform, and follow up on your cleaning service.
To process payments and issue receipts or refunds.
To send you transactional emails (booking confirmations, pay links, receipts), and occasional offers by email; every one has an unsubscribe link.
To prevent abuse, fraud, and unauthorized access to our systems.
To comply with legal and tax obligations.

3. Service providers we share data with

We use a small number of trusted service providers to run the business. They only receive the data they need for their task and are required to protect it.

Cloud hosting: our website and database run in US data centers.
Network security and bot protection for our website and forms.
Payment processing for card and bank payments. We never see or store full card numbers.
Email delivery for booking confirmations, pay links, receipts and sign-in links.
Text message (SMS) delivery.
Address lookup: we send only the street address of the place we clean, without your name, to a public mapping service, so our crew app can confirm the team is at the right address.
Google, only if you choose “Sign in with Google” or email us.

4. We do not sell your data

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

5. Text messages (SMS)

If you give us your mobile number and agree to receive texts (for example with the checkbox on our quote form, or by telling us when you book), Janicat Cleaning Service LLC sends you texts about your service: quote follow-ups, visit reminders, crew-arrival notices, booking and payment notices, and sign-in codes for your account. Our team members receive schedule notices and sign-in codes. Message frequency varies, usually a few messages per visit. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help, or call us at (206) 300-5365. Agreeing to texts is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Our text delivery provider processes your number only to deliver our messages.

6. How long we keep your data

We keep customer records as long as you remain an active client and for a reasonable period after that to handle warranty claims, tax records, and legal obligations (typically 7 years for financial records). You may request deletion at any time — see section 8.

Job photos, and photos you send us with a quote question, are deleted automatically about 12 months after they were taken.
Message history and consent records are kept with your customer record, so we can show when you agreed to something or asked us to stop.
Security logs (the IP address and browser of a request our blocklist refused) are kept for 90 days.
Backups of our database and photos are encrypted and roll off after about 6 months, so data we delete is gone from backups within about 6 months too.

7. Security

We take reasonable steps to protect your data:

Every page and connection uses encryption in transit (HTTPS).
Our database is not reachable from the internet; only our own application can connect to it.
We never store card details. Payments are handled by our payment processor.
Alarm codes, lockbox codes, and other access codes you share with us are stored encrypted.
Backups are encrypted and kept off-site.
Access is role-based: team members only see the information they need for their work.

No system is perfectly secure, but we work to keep the risk low and will tell you promptly if a problem affects your data.

8. Your rights

You can request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email us at [email protected] or call (206) 300-5365 and we will respond within 30 days. We may need to confirm it's you before we share or change anything. Some records, such as invoices, must be kept for tax purposes even after you ask us to delete your data.

If you are a California resident you have additional rights under the CCPA, including the right to opt out of any sale of personal information (we do not sell it). Email or call us to exercise these rights.

9. Cookies

We only use strictly necessary cookies: one that keeps you signed in to your account, and security cookies that protect our forms and sign-in from abuse (a bot check). We do not use advertising or analytics cookies.

We may count visits with cookieless statistics, which show us how many people visit which pages without setting cookies or identifying you. Our own site also counts visits by traffic source (for example, how many came from Google or Nextdoor each day) without cookies or any personal data.

10. Changes to this policy

Any changes we make to this policy will be posted on this page, with a new “Last updated” date at the top, and when appropriate we will tell active clients by email. Please check this page regularly to stay up to date. If you keep using our website or services after a change, you accept the updated policy.

11. Your consent

By using our website, you indicate that you agree to our privacy policy and that you agree to abide by it. If you do not agree to our privacy policy, please refrain from using our website.

Agreeing to receive text messages is separate: you give it only with the opt-in checkbox or by telling us, and you can withdraw it at any time by replying STOP.

12. Contact us

Questions about privacy or your data?
Janicat Cleaning Service LLC
Seattle, Washington
Email: [email protected]
Phone: (206) 300-5365